Why does ZodiacCasino say my account is locked after failed login attempts? The most common cause is repeated wrong passwords triggering a temporary security lock.

Account lockout and failed login attempts

You see a message that your account is locked or that your credentials are incorrect after several tries.

• You typed the wrong password or email address more than once.
• Caps Lock or an autocorrect feature changed your password.
• You are using a different email address than the one registered.
• Browser autofill entered an old password.
• Too many attempts in a short time triggered a security lock.

1. Stop trying to log in immediately so the lock can reset.
2. Open ZodiacCasino in a private browser window to avoid saved data.
3. Type your email address slowly and check for extra spaces.
4. Turn off Caps Lock and type your password manually.
5. Use the password recovery link on the login page if you cannot recall it.
6. Follow the recovery email and set a new password you have not used before.
7. Clear your browser cache and cookies if the login page behaves oddly.
8. Try a different browser or your phone browser to rule out local issues.
9. Disable password managers temporarily and enter the details by hand.
10. Wait for the lock period to pass before trying again.
11. Note the exact error message you see for support.
12. Take a screenshot of the screen if the message is unclear.

Contact support when the lock does not clear after waiting or when recovery emails never arrive.

Deposit sent but balance unchanged

You see a completed payment at your bank while the ZodiacCasino balance still shows the old amount.

• The payment is still pending at your bank or payment provider.
• You sent funds to an old or incorrect payment detail.
• A bank security check delayed the transfer.
• The deposit went to a different ZodiacCasino account.
• The payment provider has not yet confirmed the transaction to the casino.

1. Check your bank statement again after a short wait.
2. Confirm the payment status shows as completed, not pending.
3. Compare the amount you sent with the amount shown in your casino history.
4. Look for a pending deposit entry in your account transaction list.
5. Make sure you used the payment details shown inside your own account.
6. Do not send a second deposit until the first one is traced.
7. Save a screenshot or PDF of the bank transaction.
8. Note the reference number from the payment.
9. Contact your bank to ask if the transfer is held for review.
10. Gather your username and the exact amount sent.
11. Send all details to ZodiacCasino support in one message.

Contact support when the bank confirms the money left and the casino balance still does not show it.

Welcome bonus or free spins missing

You see the deposit on your balance but no bonus funds or free spins appear in your account.

• The bonus code was typed incorrectly or left blank.
• The deposit was made before opting in to the offer.
• The payment method used is not eligible for the bonus.
• You already claimed a welcome offer on the same account or household.
• The bonus is still being processed after the deposit.

1. Open your bonus history and look for a pending or active offer.
2. Check that you entered the bonus code exactly as shown.
3. Confirm you opted in before making the deposit.
4. Review which payment methods qualify for the offer.
5. Make sure this is your first welcome bonus on ZodiacCasino.
6. Log out and log back in to refresh your balance display.
7. Check your email for a confirmation of the bonus claim.
8. Look for free spins in the games section rather than the cash balance.
9. Take a screenshot of the offer you tried to claim.
10. Note the date and amount of the qualifying deposit.
11. Contact zodiaccasino-ca.ca support with the bonus name and your username.
12. Wait for the support reply before making another deposit.

Contact support when the bonus history shows no record of your claim after a completed deposit.

KYC verification stuck or documents rejected

You see a verification status that stays pending or a notice that your documents were not accepted.

• Photos are blurry, cropped or covered by glare.
• The document has expired or the corners are cut off.
• The name on the document differs from the account name.
• Only one side of an ID was uploaded when both are needed.
• The file format or size is not accepted by the upload tool.

1. Open the verification section and read the rejection reason.
2. Retake photos in bright, even light without flash glare.
3. Place the document on a flat, dark surface.
4. Show all four corners and the full text.
5. Upload both sides of an ID card if it has two sides.
6. Use a passport or national ID that is still valid.
7. Make sure the name matches your ZodiacCasino account exactly.
8. Convert files to a common image or PDF format.
9. Reduce the file size if the upload fails.
10. Submit each document only once to avoid duplicates.
11. Check your email for any request for extra documents.
12. Write down the date you submitted each document.

Contact support when the status stays pending for a long time or documents are rejected without a clear reason.

Keep your account details, payment method and documents consistent from the first deposit onward to prevent most of these problems.