A deposit that leaves your bank but never shows on the balance usually points to a payment reference that did not match your account. The same silent gap appears on screen when a transfer is still travelling between two systems that have not yet spoken to each other.

Money sent but not credited to the balance

You see the outgoing payment in your bank history, while your balance stays unchanged or shows the old figure. At https://boocasino.hu.net/ the credit is matched to the reference attached to the transfer, so the money can arrive without the balance moving.

• The payment reference was typed wrong or left out.
• A bank transfer is still on its way between institutions.
• You paid from an account registered in someone else’s name.
• Your bank flagged the payment for an extra security check.
• You used a payment route that is not enabled for your account.

1. Open your bank statement and confirm the payment actually left.
2. Note the exact amount and the reference on that line.
3. Return to your account and refresh the balance page once.
4. Check whether the amount sits in a pending section of the history.
5. Compare the reference on your statement with the one you entered.
6. Make sure the payment came from an account in your own name.
7. Ask your bank whether the transfer has cleared their side.
8. Stop retrying the same payment while the first one is open.
9. Wait for the transfer to settle rather than sending a second one.
10. Try a different enabled payment route if the first one keeps failing.
11. Keep a screenshot of the bank line and the reference.
12. Gather the amount, the time and the last digits of the sending account.
13. Recheck your balance after the bank confirms the transfer cleared.
14. Reopen the transaction history to see whether the entry appeared.
15. Contact support once the bank confirms the money left and the balance is still empty.

Contact support when your bank confirms the transfer cleared and the balance has not changed.

A withdrawal that stays pending

Your payout request shows as pending and the balance is locked while it waits. A pending state is normal while the request sits in a queue, but it can also mean a condition on your account is not met.

• Identity verification is not finished on your account.
• A payment route used for the deposit cannot receive the payout.
• An earlier bonus rule still ties part of the balance.
• The payout method is registered in a different name.
• Your account has a withdrawal already open.

1. Open your withdrawal history and confirm the request is listed.
2. Check whether a message explains why it is still pending.
3. Finish any identity step that appears as unfinished.
4. Confirm the payout route belongs to you and is enabled.
5. Remove any open bonus restriction attached to the money.
6. Cancel a duplicate request if you sent the same payout twice.
7. Return the remaining balance to play if the request is cancelled.
8. Repeat the payout only after the first request is closed.
9. Keep the reference of the pending request in a note.
10. Confirm your bank account details match your profile name.
11. Check that your registered contact details are still current.
12. Avoid changing your password while the request is processed.
13. Watch the request status instead of resubmitting it.
14. Write down the date and the amount of the request.
15. Contact support when the status remains pending and no message explains why.
16. Finalise your verification before sending the next request.

Contact support when the request stays pending with no explanation and all conditions on your account appear met.

Identity verification stuck or a rejected document

The verification page shows a document as rejected, or it stays open with no update. Rejections often come from a photo that is too blurred or an edge that is cut off.

• The document photo is blurred, cropped or partly dark.
• The name on the document differs from the profile name.
• The document has expired or shows a damaged corner.
• A second side of the document was not uploaded.
• The uploaded file type or size was not accepted.

1. Read the rejection message and note which document is affected.
2. Compare the name on the document with the name on your profile.
3. Place the document on a flat, well-lit surface before shooting.
4. Fit all four corners inside the frame with no fingers covering text.
5. Use the original document, not a copy or a screen picture.
6. Upload both sides when the document has two sides.
7. Check that the photo is sharp when you zoom in.
8. Send the file in the format the upload field expects.
9. Update your profile if a spelling differs from the document.
10. Remove glare by turning off a direct lamp or flash.
11. Submit the corrected file once, not several times.
12. Keep the same document ready for a second request.
13. Wait for the review to finish before uploading again.
14. Note the date you sent the corrected document.
15. Contact support when a correctly shot document is rejected again or the review never ends.

Contact support when your documents are clear, complete and still rejected after a second upload.

Games or pages that fail to load on a phone

A page stalls on a loading screen or a game closes back to the lobby in your phone browser. The usual cause is a weak connection or a cached page that no longer matches the site.

• The mobile signal drops or switches between networks.
• The browser cache holds an outdated copy of the page.
• Too many tabs or background tools use the phone memory.
• A browser extension or content blocker interrupts the game.
• The browser version is too old for the game.

1. Move to a stable Wi-Fi or mobile signal before reloading.
2. Close other tabs and background tools on the phone.
3. Clear the browser cache and cookies for the site.
4. Reload the page once and let it finish.
5. Open the site in a private browsing window to rule out old data.
6. Switch off content blockers and extensions, then reload.
7. Update the browser to its latest version.
8. Restart the phone to free memory.
9. Try a second browser to see whether the fault follows the browser.
10. Turn the phone to landscape for games that need a wider view.
11. Disable battery saver while you play.
12. Load one game at a time instead of several.
13. Return to the lobby and reopen the game that failed.
14. Note the game name and what appears on screen when it fails.
15. Contact support when every game fails in every browser on a stable connection.

Contact support when a stable connection and a clean browser still leave every game stuck.

Keep the name, document and payment account on BooCasino matching each other from the first deposit, and most of these blocks never appear.